CALLTECH business network & VOIP digital phone support

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1.  Network infrastructure:  By employing both informal and technical communication with database users, CALLTECH are able to develop an understand of your network architecture, components. . .  and devices such as routers, switches, firewalls, access points and servers.  Knowing how these components interact and function is essential to provide meaningful support.

2.  Network security:  Knowledge of network security principles, including firewalls, encryption, VPNs, intrusion detection/prevention systems, and best practices for securing networks against cyber threats.

3.  Troubleshooting:  This is the ability to identify and resolve network issues efficiently.  Actions include;  diagnosing connectivity problems, performance issues and configuration errors.

4.  Monitoring and maintenance:  By regularly monitoring network performance, traffic and security, CALLTECH in Shropshire can proactively identify and address potential issues before they impact users or useability by performing routine maintenance tasks such as software updates, configuration backups and system optimisation.

5.  Documentation:  CALLTECH maintain accurate and up-to-date documentation of network infrastructure, configurations, changes and troubleshooting procedures.  Such documentation is crucial in providing efficient network support.

6.  Adaptability:  Networks are constantly evolving in parallel with emerging technologies and threats.  For this reason, CALLTECH in Oswestry maintain an updated familiarity with the latest trends, tools and techniques in networking, allowing the to adapt to changing requirements.

7.  Collaboration:  Working effectively with other IT teams, vendors, and stakeholders to address network-related issues and implement changes or upgrades to the network infrastructure.

8.  Customer service:  Last, but far from least, excellent customer service and communication is key to CALLTECH understanding a client's needs, and being able to provide timely, and cost effective, solutions.

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The project:   To urgently facilitate home-based working during the first national Covid lockdown.   A 3CX phone system was initiated, connecting each of the client's regional and international franchised outlets to their dedicated support teams via a common switchboard.

The features implemented for this client included;

• Call transfers
• Ring groups
• Digital receptionist
• Voicemail to Email
• Call recording
• Lowest cost routing
• Free site to site calls

As part of their on-going support role, CALLTECH was tasked with setting up and managing exchange defaults, add and edit ring groups as required, recover recordings with digital audit trails.

Cost reference;  This solution, with business standard support access, was set up at an initial fee of £999 and was billed at £110 per month throughout the three year lifetime of the project.

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